5-year warranty
We design every Ampera to last a decade, so we stand behind it for five years. If it fails, we fix it or replace it, and we pay for shipping both ways.
Last updated March 3, 2026
What's covered
- Manufacturing and material defects in the product and included accessories.
- Battery capacity falling below 80% of rated capacity within the first 500 charge cycles.
- Charging, output or display faults that occur under normal use.
What's not covered
- Accidental damage, drops beyond the stated IP and drop ratings, crushing or liquid ingress.
- Damage from non-compliant chargers, modifications or unauthorised repairs.
- Normal cosmetic wear such as scratches on the shell.
How to make a claim
Message us from the Contact page with your order number (or proof of purchase) and a short description. Our support engineers will troubleshoot with you first, because many issues can be solved in minutes.
If your product needs service, we'll email a prepaid shipping label. Most repairs and replacements are completed within 7 business days of us receiving the product.
Transfers & second owners
The warranty follows the product, not the person. If you buy an Ampera secondhand, just send us the original order number and we'll transfer coverage for the remaining term.
End-of-life take-back
When an Ampera reaches the end of its life, send it back free of charge. We recover 97% of cell materials and recycle the aluminium shell into the next generation of products.